We are Roman Removals, a removals company based in Cheshire.
Every move we carry out is meticulously planned. From routes and schedules to overnight stays and vehicle checks, our job relies on precision and preparation. But no matter how well you plan, sometimes things go wrong—and that’s exactly what happened on a recent long-distance removal to the West Midlands.
The job was scheduled for delivery the following morning, so we made the long journey the day before and stayed overnight in a local hotel to be fresh and ready the next day. However, when morning came, one of our vans refused to start. Despite our best efforts, it quickly became clear that it wouldn’t be moving any time soon—and with a client expecting their entire home’s worth of possessions that day, we needed a solution fast.
The clock was ticking, and our reputation for reliability was on the line. We knew we couldn’t delay the delivery, especially when our client had made arrangements around our expected arrival time. Fortunately, we were able to reach out to Brierley Hill Self Drive, who were incredibly responsive and understood the urgency of our situation immediately.
Thanks to their efficient and capable team, we were able to source a suitable replacement van within a very short space of time. Their support was nothing short of a lifeline that day. The vehicle was in excellent condition, the process was fast and simple, and the cost was more than reasonable—especially considering how last-minute the request was.
We quickly began the task of transferring our client’s possessions into the new van. With careful coordination from our team and support from Brierley Hill Self Drive, we were back on the road in no time. What could have been a major delay was reduced to a minor hiccup, and we arrived with the client’s items almost exactly when we’d promised—keeping to schedule with only minimal disruption.
We owe a great deal of thanks to Brierley Hill Self Drive for stepping up when we needed them most. Their quick thinking and dedication meant we were able to keep our word to the client, maintain our standards of service, and preserve the good name of our partners, Broughsons Transport.
It’s worth noting that the move itself was part of a broader partnership with Broughsons, a reputable company providing dependable haulage services throughout the Midlands and beyond. On this occasion, the job was tied to their work in the Redditch haulage area. We were handling a residential leg of a larger logistics chain, and had it not been for our ability to secure another van so quickly, the entire process could have been disrupted.
This experience reminded us of the value of strong local connections. While we travel all across the UK for our clients, having trusted companies nearby who can step in during emergencies is what makes the difference between disaster and success.
In this case, both Brierley Hill Self Drive and Broughsons Transport played a part in ensuring that a difficult morning ended as a successful day. We wouldn’t hesitate to recommend either company—whether you’re in need of last-minute vehicle hire or professional haulage in Redditch, their reliability speaks for itself.
For us at Roman Removals, it was a powerful reminder that even when the unexpected happens, the right support can get you back on track.